ritausmas steel constructions
Metallitööstusettevõte
Meie 6000 m² tootmispind võimaldab täita nii seeriatootmise kui ka projektipõhise metallitootmise tellimusi igas mahus. Teenindame erinevaid tööstusvaldkondi, sealhulgas nafta- ja gaasitööstust, merendust, tsiviilehitust ning tööstusseadmete tootmist.
Kõik tootmisprotsessid vastavad standarditele EN 3834 ja EN 1090. Toetame OEM- ja Tier-1 ettevõtteid kvaliteetsete terasdetailide ja koostude tootmisel, pakkudes stabiilset kvaliteeti ning skaleeritavat tootmisvõimekust. Oleme uhked koostööpartnerid ettevõtetele Lätist, Rootsist, Norrast, Taanist, Eestist ja Leedust ning laiendame aktiivselt oma tegevust kogu Euroopas.
about company
ritausmas steel constructions
Founded in 2013 in Riga, the company quickly became a leading supplier of metal products and metalworking services for companies across various industries throughout Europe.
Our production facility, spanning 6,000 m², allows us to efficiently handle orders of any volume. All our products and services are certified, ensuring the high reliability of our metalworking.
We take pride in our successful collaboration with companies from Latvia, Sweden, Norway, Denmark, Estonia, and Lithuania, and continue to actively expand our presence in new markets.
ritausmas steel constructions
KKK
Kas saate tuua näiteid edukalt ellu viidud projektidest?
Millised on peamised eelised teie ettevõtte valimisel metallitööde partneriks?
Metallimaterjali laoseis
Hoiame laos laia valikut mustmetalli, roostevaba terast ja alumiiniumi, mis võimaldab meil tellimuste täitmisega kiiresti alustada.Suurte metalllehtede töötlemine
Meil on võimalus töödelda metalllehti mõõtmetega kuni 2,5 x 6,5 meetrit, mis võimaldab teostada erineva keerukusega projekte.Milliseid eeliseid pakub teie asukoht teenuste osutamisel Lätis?
Samuti asume ligikaudu võrdses kauguses naaberriikide pealinnadest, mis lihtsustab logistikat ja vähendab transpordikulusid. Lisaks võimaldab meie asukoht olla lähemal klientidele Leedus kui kohalikud tarnijad, muutes meie pakkumise konkurentsivõimelisemaks ja soodsamaks.
Milliseid meetmeid rakendatakse kliendirahulolu tagamiseks ja nende nõuete täitmiseks?
Teabe kogumine
Päringu või projekti algfaasis kogume hoolikalt teavet kliendi vajaduste ja eelistuste kohta. See võimaldab meil täielikult mõista nõudeid ning tagada, et meie teenused vastavad ootustele.Võimekuse hindamine
Kui kliendi soov ületab meie seadmete tehnilisi võimalusi, teavitame sellest koheselt klienti. See aitab seada realistlikud ootused ja vältida võimalikke arusaamatusi.Lahenduste leidmine
Kui vajalik materjal või teenus ei ole saadaval, otsime aktiivselt alternatiive. Saame hankida vajalikke materjale või teostada täiendavaid katsetusi koostööpartnerite laborite abil.Tagasiside
Pärast tellimuse täitmist vaatame hoolikalt läbi kliendi tagasiside. Kui tekib probleeme või kaebusi, lahendame need kiiresti, et parandada meie teenuseid tulevikus.Analüüs ja täiustamine
Analüüsime regulaarselt tekkinud probleeme, et vältida nende kordumist ning hoida pidevalt kõrget kliendirahulolu taset.What measures are taken to ensure customer satisfaction and compliance with their requirements?
We have implemented the following steps:
Information Gathering
At the initial stage of a request or project, we carefully collect information about the client’s needs and preferences. This allows us to fully understand their requirements and ensure our services meet their expectations.
Capability Check
If a client’s request exceeds the technical capabilities of our equipment, we promptly inform the client. This helps set realistic expectations and avoids potential misunderstandings.
Finding Solutions
If the required material or service is unavailable, we actively search for alternatives. We can source the necessary materials or conduct additional testing using our partner laboratory resources.
Feedback
After fulfilling an order, we carefully review any client feedback. If any issues or complaints arise, we address them promptly to improve our services in the future.
Analysis and Improvement
We regularly analyze any issues that have occurred to prevent their recurrence in the future, continuously maintaining a high level of customer satisfaction.
What are the most common questions your customers ask you?
Customers are most often interested in basic questions such as pricing and production lead times. They frequently inquire about the quality and the specifics of manufacturing more complex and intricate parts, including non-standard components and parts that undergo multiple processing cycles. Customers may also be concerned about delivery aspects, such as deadlines and conditions.
Additionally, questions may relate to specific order configurations that meet requirements regarding part labeling and traceability.
What are your customers saying about your services?
We always strive to take our customers’ feedback into account, whether positive or critical. We take any criticism seriously and use it to improve our services. Our main goal is to continuously work on enhancing the quality of our work based on the feedback we receive. Customers notice the improvements that result from our approach and express their gratitude, which fosters ongoing and stronger collaboration.
How did your services help clients achieve their goals?
Our comprehensive service offering allows clients to significantly reduce their project costs through cost-effective and efficient solutions. Our ability to provide a wide range of materials and work with large-format metal sheets ensures the optimization of the production process, reduction of waste, and decrease in time costs, ultimately contributing to the successful achievement of our clients’ goals.
How do your services contribute to adding value to clients’ projects or products?
The value of the products is increased precisely by the quality and timely execution, which we consider our commitment. We keep a close eye on these aspects, so we are a profitable partner. I would also like to add that we carefully select the sources of metal raw materials, and thanks to a wide geography of supply and well-established logistics chains, we receive good prices for raw materials, which allows us to offer profitable complex services.
What is the best way for customers to place an order or start a project with your company?
The key step in placing an order or initiating a project is sending a request. Based on the received request, we can provide comprehensive information about the feasibility of its execution, as well as highlight potential risks and key aspects that require special attention. Therefore, the main task is to receive the client’s request, which our team will carefully analyze and comment on.
What information is required from the customer to calculate costs and prepare a quote?
We require the following information from the client:
Detail Shape
Description or drawing of the part to be manufactured.
Material
Type of steel, its grade, and thickness.
Quantity
The volume of the order, i.e., the number of required parts.
Requirements
Specific requirements for the part, such as tolerances, surface quality, and other characteristics.
Ideally, if the client can provide the specifications and files in DXF, DWG, JPEG, PDF, or STEP formats through our “Get a Price Quote” form or to our email info@ritausmas.lv, it would be greatly appreciated.
Metallitöö hinnapakkumine
Täpse hinnapakkumise saamiseks palume esitada järgmine projekti info:
- Detaili geomeetria – kirjeldus või tehniline joonis
- Materjal – terase klass või sulam
- Kogus – vajalik tootmismaht
- Tehnilised nõuded – tolerantsid, pinnatöötlus või lisatingimused
- Toetatud formaadid – DXF, DWG, STEP, PDF, JPEG
Meie inseneride meeskond vaatab teie päringu üle ja koostab detailse hinnapakkumise.